Customer Agreement

Customer Agreement

Dr. Feldman LLC, a Florida limited liability company doing business as Lead Gen Jay, of 7901 4th St N #26497, St. Petersburg, Florida 33702 ("we", "us", "Company") and the person completing the purchase ("you", "Customer").

When this becomes binding. You accept this Agreement at checkout, before your payment is authorized. Acceptance is required: the purchase cannot be completed without it. We record the version of this Agreement in force at that moment, the time you accepted it, and the identifier of the payment authorized immediately afterward.

Your Order Summary is part of this Agreement. The checkout page you completed names the product, the price, what is included, and any payment schedule. We retain it, with its hash and the time it was shown. Where this Agreement refers to the Order Summary, that page is what it means, and that page governs what you bought.

Which Schedule applies to you. The numbered Sections below apply to every purchase. Schedule A applies only to Lead Gen Insiders. Schedule B applies only to AI Automation Insiders. Schedule C applies only to Hermes Agent. Schedule D applies only to Inbox Insiders. Where a Schedule conflicts with a numbered Section, the Schedule governs for that product.

Separate acknowledgments. After purchase we ask you to confirm a short list of statements during onboarding, each separately. Those are a later and separate act. Nothing here represents that you gave them before your payment was authorized, and we do not treat them as if you had.

1. Definitions

1.1 "Program" means the product you purchased, described in the applicable Schedule.

1.2 "Platform" means the third-party platform hosting the Program, named in that Schedule.

1.3 "Delivery" means the moment we grant your account access to the Program. Delivery is complete at that moment, whether or not you open a lesson. This does not apply to Inbox Insiders, which defines its own delivery in its own Terms; see Schedule D.

1.4 "Purchase Date" means the date your first payment is successfully authorized.

1.5 "Bonuses" means items identified as bonuses in your Order Summary. They are provided at no separate charge and carry no part of the price.

1.6 "Processor" means the payment platform through which you paid, whose name appears on your statement and in your purchase confirmation. The Processor collects payment on our behalf. We remain the party responsible to you under this Agreement.

2. What You Are Buying

2.1 We grant you access to the Program described in the applicable Schedule, for the access term stated there.

2.2 Every Program is self-guided education. You do the work. We do not perform marketing services for you, do not build software for you, do not act as your agent, and do not manage any account on your behalf under this Agreement. If you have separately engaged us to build or operate something, that engagement has its own written agreement and is not governed by this one. This does not apply to Hermes Agent or to Inbox Insiders, which are services rather than courses. C.1 and D.1 say so expressly, and Schedule C and Schedule D govern those products.

2.3 Third-party tools referenced in a Program are licensed by their own providers, on their own terms and at their own prices. They are not included in the price, and we do not control their availability, pricing, or behavior.

2.4 Anything you were shown before purchase that is not written in this Agreement or your Order Summary is not part of what you are buying. That includes recorded results, case studies, income figures, and statements made on a call or in an advertisement. This Section does not limit any right you have under law about a statement that was untrue when it was made.

3. Delivery

3.1 We deliver access within one hour of the Purchase Date, to the email address you gave at checkout.

3.2 Our record of the access grant - the account, the email address, the timestamp - is our record of Delivery. It is our record, not a statement by you that access was received.

3.3 You are responsible for the accuracy of the email address you gave at checkout and for receiving mail at it. If access has not arrived within 24 hours, email us at help@leadgenjay.com and we will restore it at no charge.

3.4 The Program is hosted on the Platform, not on the Processor's website. Absence of activity on the Processor's website is not evidence that the Program was not delivered.

4. Price and Payment

4.1 What you owe is stated in your Order Summary.

4.2 A payment plan is financing, not a subscription. If you chose a payment plan, you owe every scheduled payment. A payment plan is a fixed number of installments toward a single fixed total. It does not renew. It ends on its own after the final installment, and we make no charge after that without a fresh agreement. The number of payments, each amount, and each date are in your Order Summary and were shown to you before your payment was authorized.

4.3 Authorization. You authorize us and the Processor to charge your payment method for each scheduled payment in your Order Summary, on its due date, and for no other amount.

4.4 Your confirmation, within one hour of purchase. We email you a confirmation you can keep, containing the merchant name that will appear on your statement; the total price and, on a payment plan, the installment amount and how many there are; every remaining charge date; the last four digits and brand of the card charged; and how to reach us.

4.5 A reminder before each installment. On a payment plan we email you three days before each scheduled installment with the amount, the date, and the last four digits of the card. We send this because a customer who is not surprised does not need to call their bank. No statute requires it of an installment plan and we do not claim otherwise.

4.6 A receipt for every charge, emailed at the time of the charge, showing the amount, the date, and the last four digits.

4.7 If a payment fails. We email you at the address on file and may suspend access until the balance is current. We will not suspend access without sending that notice first. Suspension does not cancel your purchase and does not reduce what you owe.

(a) A payment more than 5 days overdue carries a one-time $50 late fee on that installment.

(b) We do not accelerate the remaining balance and we do not charge interest on it. Each installment stays due on its own scheduled date. Stopping payment does not make the whole balance fall due at once.

(c) You may bring the balance current at any time, and access resumes the same day.

4.8 There is nothing to cancel on a payment plan. Because a payment plan finances a completed purchase rather than a recurring service, there is no subscription to end. If you want out, your remedy is the guarantee in Section 5 and your Schedule, within the window it states.

5. Refunds

5.1 The guarantee, in full. Where the conditions below are met on the date you ask, the refund is granted automatically, without any exercise of discretion by us.

Schedules A.7 and B.6 state the same rules at greater length and govern if there is any difference. Schedules A.8 and B.6a matter too: the conditions bind only if they were shown to you at the point of purchase. If they were not, the guarantee runs without them.

This guarantee is for the two courses. It does not apply to Hermes Agent, which is a monthly subscription with no modules to complete and is governed by C.17. On that product your remedy is cancellation under C.4, which stops every future charge. It does not apply to Inbox Insiders either. That product is governed entirely by the Inbox Insiders Terms of Service at inboxinsiders.io/terms, which state their own remedies; see Schedule D.

5.1a What ends eligibility. Three things and only three, for either Program:

(a) Not working through the start of the course. You have not completed the first three modules on Skool on the day you ask. We read this from Skool's own completion record for your account.

(b) Redeeming a Bonus or perk. Bonuses and perks carry no part of the price and are given on top of what you bought, so taking one and then asking for the price back is outside the guarantee. This covers claiming a Bonus, activating or redeeming a software subscription or licence, downloading a lead list, and bulk downloading or exporting the course materials. Our client portal records each of these with a date and time. A Bonus or perk you were never shown, or could not have redeemed, cannot end your eligibility.

(c) A previous refund from us. You have already received a refund on an earlier Lead Gen Jay purchase. The guarantee is there for a first look at something, not as a standing return policy.

Nothing else disqualifies you. We will not deny a refund because of the reason you give, how much of the course you completed beyond the first three modules, whether you attended a call, or anything you have said to us or about us.

5.2 How to ask. Use leadgenjay.com/refund or email help@leadgenjay.com. If you ask through any other channel inside the window, we treat that as a request under this Section and send you the form. The date you first asked governs, not the date we receive it on the right form.

5.3 What we must do. We decide within 3 business days and email you the decision, saying which condition was or was not met and quoting the record we relied on. Where your Schedule's conditions are met, we return the refund to your original payment method within 30 days and give you the Processor's reference for the credit. If we miss the 3 business days, that does not defeat a request that meets your Schedule.

5.4 Nothing else creates a refund right. Apart from this Section, your Schedule, and Section 11.2, no refund is owed and none is promised. In particular: a change in your financial circumstances is not a basis for one; deciding not to use the Program is not a basis for one; and because we have promised you no result, a shortfall in results is not a basis for one (Section 8).

5.5 On a payment plan, a refund returns the payments actually made and cancels the rest of the schedule.

5.6 Who may vary this. Your Schedule decides eligibility on its own terms. No representative of ours is authorized to promise a refund on other conditions, and no statement outside this Agreement creates a refund right your Schedule does not create.

5.7 After a refund, your access to the Program, the community, and every Bonus and perk ends permanently.

5.8 Third-party financing. If you financed through a third party such as Affirm, Klarna, or Elective, we refund the financing provider rather than you, and your obligations to that provider are governed by their agreement.

6. License and Restrictions

6.1 You receive a personal, non-exclusive, non-transferable license to use the Program materials for your own business, for the access term in your Schedule. We may revoke it only under 6.4.

6.2 You will not download for redistribution, copy, publish, resell, or share the Program materials, and will not share account access.

6.3 You will not solicit members of our paid communities without our written permission.

6.4 Breach of 6.2 or 6.3 lets us revoke access, after written notice describing the breach and 10 business days to cure it where a cure is possible. Revocation for an uncured breach creates no refund right and does not relieve you of amounts already due.

6.5 What 6.2 does not cover. Nothing in 6.2 stops you quoting or reproducing as much of the materials as is reasonably necessary to support an honest review, a complaint to us, a report to a regulator, a filing in a legal proceeding, or a payment dispute.

7. Intellectual Property

7.1 We own the Program materials and everything in them. Nothing here transfers ownership.

7.2 You own whatever you build using them. We claim no interest in your applications, tools, automations, campaigns, or client work.

8. No Outcome Guarantee

8.1 Every Program is education. We do not guarantee you will generate leads, appointments, revenue, savings, or any other result, and you are not relying on such a guarantee.

8.2 Results shown in our marketing are the results of the specific people described. They are not typical, promised, or predicted for you.

9. Reviews and Truthful Statements

9.1 You are free to publish honest reviews and honest accounts of your experience with us and the Program. Nothing here restricts that, and we will not penalize you for it.

9.2 Section 6.2 continues to apply as limited by 6.5: you may describe the Program and quote from it as 6.5 permits, but may not republish it wholesale.

10. Payment Disputes

10.1 If you are dissatisfied for any reason, we ask you to contact us first at help@leadgenjay.com, and to use Section 5 where it applies, so we have a chance to put it right. We respond within 3 business days. This is a request. It is not a condition of anything, you are free to disregard it, and disregarding it is not a breach of this Agreement.

10.2 You consent to us providing this Agreement, the acceptance record, the Delivery record under 3.2, the Platform's completion record, the billing records, and our correspondence to your card issuer, to the Processor, and to the card network in response to any dispute about a payment.

10.3 Nothing in this Agreement waives, restricts, or conditions any right you have under law or under the card network's rules, including your right to dispute a charge, and we do not ask you to waive one.

11. Term and Termination

11.1 This Agreement begins when you accept it at checkout and continues for the access term in your Schedule, or until access is revoked under 6.4, whichever comes first. It continues in any event while any installment is unpaid.

11.2 If we discontinue a Program entirely, your Schedule says what we owe. We give 30 days' written notice first.

11.3 You may stop using a Program at any time. Stopping creates no refund right and does not reduce what you owe on a payment plan.

12. Governing Law, Arbitration and Venue

This Section matches the Terms of Service published at leadgenjay.com, so that we do not have two live documents naming two different forums.

12.1 Florida law governs this Agreement, without regard to its conflict-of-laws rules.

12.2 Arbitration. Any dispute arising out of or relating to this Agreement is resolved by binding arbitration seated in Miami-Dade County, Florida, administered under the rules of a recognized arbitration provider agreed by the parties. Judgment on the award may be entered in any court of competent jurisdiction.

12.3 Small claims stays open. Either party may instead bring a qualifying claim in small claims court, and doing so is not a breach of 12.2.

12.4 Litigation not subject to arbitration is brought exclusively in the state or federal courts serving Miami-Dade County, Florida, and both parties consent to personal jurisdiction there.

12.5 Arbitration does not touch your payment-dispute rights. Nothing in this Section requires you to arbitrate before, instead of, or as a condition of disputing a charge with your card issuer. Section 10.3 governs and this Section does not qualify it.

12.6 Mandatory law is preserved. Sections 12.1 to 12.4 apply only so far as the law allows. Where your home jurisdiction gives you a consumer protection that cannot be waived by contract, including any limit on pre-dispute arbitration agreements, that protection applies and this Section does not displace it.

13. General

13.1 This Agreement, your Schedule, your Order Summary, and the retained checkout page are the entire agreement about the Program and replace every prior promise, spoken or written.

13.2 Any amendment must be in writing and agreed by both parties. We may publish a new version of this Agreement for future purchases; a new version does not change the terms of a purchase already made.

13.3 If any provision is held unenforceable, the rest remains in force.

13.4 Notices to us go to help@leadgenjay.com. Notices to you go to the email address you gave at checkout.

Schedule A - Lead Gen Insiders

A.1 What it is. The Lead Gen Insiders course as made available on the Platform: the recorded trainings, written materials and templates, and membership in the Lead Gen Insiders community.

A.2 Why no counts appear here. The lessons, modules and bonuses change as material is added, revised and retired. What you bought is fixed by your Order Summary - the checkout page you completed, which we retain - and not by a number written into this Agreement.

A.3 The floor we commit to. We will keep available at least the number of trainings, and at least the hours of training, stated in your Order Summary. Above that floor we may add, revise, retire or reorder lessons and modules freely, and a change that leaves you above the floor is not a reduction in what you bought.

A.4 Platform. Skool.com, on which your lesson completions are recorded.

A.5 Access term: lifetime. We keep the course available to you for as long as we operate it, with no end date and no renewal, together with the updates we make to it.

A.6 If we discontinue the course. Access has no fixed term, so there is no term to pro-rate. Instead:

(a) we give 30 days' written notice before access ends;

(b) we make the then-current trainings, written materials and templates available for download during that period, for you to keep permanently and at no further charge; and

(c) if access ends within 12 months of your Purchase Date, we refund the price multiplied by the fraction of those 12 months remaining on the day access ends, counted in whole months, paid within 30 days without you having to ask.

A.7 The guarantee: 14 days, three conditions. You may request a full refund of amounts actually paid within 14 calendar days of your Purchase Date. It is granted automatically, without any exercise of discretion by us, if all three of these are true on the day you ask:

(a) You worked through the start of the course - you have completed the first three modules on the Platform. We read this from the Platform's own completion record for your account. Which modules those are is fixed by your Order Summary, in the order they appear on the Platform when you buy.

(b) Bonuses and perks unredeemed - you have not redeemed anything under A.9.

(c) No previous refund - we have not already refunded you on an earlier Lead Gen Jay purchase.

Requests after day 14 are outside the guarantee.

A.8 These conditions bind only if you were shown them. All three conditions in A.7 must appear at the point of purchase, next to the guarantee itself, in words you read before paying. Where a condition did not appear there, it does not apply to you and the guarantee runs without it. A condition disclosed only in a linked policy page, a footer, or this Agreement alone is not disclosed for this purpose.

The wording carried at checkout, binding on us: "14-day money-back guarantee*" with, in the same visual block, "*Give the first 3 modules an honest go, leave the bonuses unclaimed, and it's your first refund with us." We retain the rendered page, its hash, and the time it was shown.

A.9 Bonuses and perks. Provided at no separate charge and carrying no part of the price. What is offered to you is named in your Order Summary; as with A.2, nothing is listed here, because the set changes. Bonuses and perks include software subscriptions and licences, lead lists, and downloadable assets.

(a) On a payment plan, Bonuses become available once 50% or more of the price has been paid. You may need to request them.

(b) Redeeming one ends eligibility under A.7(b). Redeeming means claiming a Bonus, activating or redeeming a software subscription or licence, downloading a lead list, or bulk downloading or exporting the course materials. Our client portal records each with a date and time. A Bonus or perk you were never shown, or could not have redeemed, cannot end your eligibility.

(c) We may add or withdraw Bonuses and perks. A withdrawn one is not a reduction in what you bought, because they carry no part of the price.

Schedule B - AI Automation Insiders

B.1 What it is. The AI Automation Insiders training library, which teaches you to build custom AI applications, internal tools and automations using Claude Code without writing code; membership in the AI Automation Insiders community; and the skills, automations, workflows and systems made available with it.

B.2 Described by your Order Summary, not by a count. As in A.2, the components change. What you bought is fixed by your Order Summary. We keep available at least the quantities stated there and may add, revise or retire individual components freely above that floor.

B.3 Platform. Skool.com.

B.4 This is a payment plan, not a subscription. You pay the installments stated in your Order Summary, and the plan ends after the final one. It does not renew, it does not roll into a monthly charge, and no charge is made after the final installment. Section 4 governs the schedule, missed payments, and the confirmation and reminder emails.

B.5 Access term: at least 12 months. We keep the program available to you for at least 12 months from Delivery, and thereafter for as long as we operate it. Where your Order Summary promises longer, that promise governs and this Section is the floor, not the ceiling. Access may be suspended under 4.7 while an installment is unpaid; suspension pauses access, does not end this Agreement, does not reduce what you owe, and does not count against the 12 months.

B.6 The guarantee: 14 days, three conditions. You may request a full refund of amounts actually paid within 14 calendar days of your Purchase Date. It is granted automatically, without any exercise of discretion by us, if all three of these are true on the day you ask:

(a) You worked through the start of the course - you have completed the first three modules on the Platform. We read this from the Platform's own completion record for your account. Which modules those are is fixed by your Order Summary, in the order they appear on the Platform when you buy.

(b) Bonuses and perks unredeemed - you have not redeemed anything under B.9a.

(c) No previous refund - we have not already refunded you on an earlier Lead Gen Jay purchase.

Requests after day 14 are outside the guarantee.

We will not ask you to justify it and will not require a call or an exit interview. We will not deny a refund because of the reason you give, how much of the course you did beyond the first three modules, whether you attended a call, or anything you have said to us or about us.

B.6a These conditions bind only if you were shown them. All three conditions in B.6 must appear at the point of purchase, next to the guarantee itself, in words you read before paying. Where a condition did not appear there, it does not apply to you and the guarantee runs without it. A condition disclosed only in a linked policy page, a footer, or this Agreement alone is not disclosed for this purpose.

The wording carried at checkout, binding on us: "14-day money-back guarantee*" with, in the same visual block, "*Give the first 3 modules an honest go, leave the bonuses unclaimed, and it's your first refund with us." We retain the rendered page, its hash, and the time it was shown.

B.7 What the guarantee does not cover. There is no cancellation right, because there is nothing recurring to cancel - see 4.8. After day 14 your remedy is under 11.2 if we discontinue the program.

B.8 If we discontinue the program. We give 30 days' written notice, make the then-current materials available for download during that period for you to keep permanently, and cancel any installments not yet due.

B.9 What you build is yours. Section 7.2 applies in full. We claim no interest in any application, tool or automation you build.

B.9a Bonuses and perks. Provided at no separate charge and carrying no part of the price. What is offered to you is named in your Order Summary; as with B.2, nothing is listed here, because the set changes. Bonuses and perks include software subscriptions and licences, lead lists, and downloadable assets.

(a) On a payment plan, Bonuses become available once 50% or more of the price has been paid. You may need to request them.

(b) Redeeming one ends eligibility under B.6(b). Redeeming means claiming a Bonus, activating or redeeming a software subscription or licence, downloading a lead list, or bulk downloading or exporting the course materials. Our client portal records each with a date and time. A Bonus or perk you were never shown, or could not have redeemed, cannot end your eligibility.

(c) We may add or withdraw Bonuses and perks. A withdrawn one is not a reduction in what you bought, because they carry no part of the price.

Schedule C - Hermes Agent

C.1 What it is, and why this Schedule reads differently. Hermes Agent is a private AI agent provisioned for you on its own server, reachable from one paired Telegram chat, together with the skills and automations made available with it. It is a service, not a course. Section 2.2 says every Program is self-guided education and that we do not act as your agent or operate anything on your behalf. That is true of Lead Gen Insiders and AI Automation Insiders and it is not true of this one: the whole point of Hermes Agent is that software we host does work at your direction. For this product, Schedule C governs and 2.2 does not apply. Everywhere else in this Agreement that assumes a course, a Platform, or lesson modules, this Schedule governs for Hermes Agent.

C.2 Delivery. Delivery is complete when we provision your agent and send you the pairing link, which is our record under 3.2. Sections 3.1 and 3.3 apply, reading "access" as your agent and its pairing link.

C.3 This one IS a subscription, and it renews. Unlike Schedules A and B, Hermes Agent is a recurring monthly service at the price in your Order Summary. It renews automatically each month until you cancel, and each renewal is charged to the payment method you gave at checkout. You agreed to that at checkout, before your payment was authorized, and we keep the record. Sections 4.2 and 4.8 describe payment plans and do not apply to this product.

C.4 Cancelling, which you can do yourself in one place. You cancel from your portal at any time, without contacting us, without a phone call and without a retention conversation. We do not require a reason.

(a) Cancellation takes effect at the end of the billing period you have already paid for. Your agent keeps working until then, and you may reverse the cancellation any time before that date from the same screen.

(b) We make no charge for any period beginning after the period in which you cancelled.

(c) A period already begun is not refunded or pro-rated, because the service was available to you for it. Section 11.3 says the same thing for every Program and it applies here.

(d) If the portal will not accept your cancellation for any reason, email help@leadgenjay.com and the date you first asked governs, on the same principle as 5.2.

C.5 AI usage is metered, and is separate from the monthly price. Your agent runs on a third-party AI provider whose usage costs money by the request. The monthly price does not include unlimited usage. C.6 to C.10 govern how that usage is paid for.

C.6 Your starter credit is one-time. Your first payment includes $5 of AI usage credit. It is a single amount to get you started. It does not renew, and no further credit is added in any later month.

C.7 If your agent runs on our AI key, top-ups are automatic. Once the starter credit is spent, and only while your agent is running on our key:

(a) We charge your payment method $15 for each additional $10 of AI usage your agent needs, at the time it needs it, so that it does not stop in the middle of your work.

(b) Charges are capped by a monthly limit you set in your portal, which starts at $150 per billing period. We will not charge more than that limit in a billing period.

(c) When your agent reaches that limit it pauses until your next billing period rather than charging you more. Raising the limit in your portal starts it again immediately.

(d) You may switch top-ups off at any time in your portal. With them off nothing is charged for usage, and your agent stops when its credit runs out instead.

(e) You authorized this at checkout, in the words shown to you on that page. We keep that exact wording and its version, and we email you a receipt for every charge under C.10.

(f) AI usage credit is not refundable once it has been made available to your agent, because it is consumed by the provider as your agent works. This does not affect C.4(b): switching top-ups off, or cancelling, stops any further charge.

C.8 If you bring your own AI, usage is never charged to your card. You may run your agent on your own OpenRouter key or your own ChatGPT Plus or Pro plan. While it is running on either of those, C.7 does not apply and we charge you nothing for usage. You pay that provider directly, on whatever terms you have with them, and those terms are between you and them.

C.9 If your own AI plan hits its limit, we absorb the difference. Where you run on your own ChatGPT plan and that plan reaches a limit OpenAI sets on it, your agent may continue on our key so that it does not stop. We do not charge you for that usage. It is bounded by the starter credit in C.6, and once that is gone your agent pauses until your own plan's limit resets.

C.10 What we send you, and when.

(a) A receipt for every usage charge, emailed at the time of the charge, showing the amount, the usage it bought, the total charged in that billing period, and your monthly limit. This is 4.6 applied to usage.

(b) A notice before your agent stops, where it is heading for a stop only you can prevent, whether because top-ups are switched off or because your own AI plan has reached its limit. We say what will start it again.

(c) A renewal is charged on the same date each month and appears on your statement under the merchant name in your purchase confirmation.

C.11 You direct the agent, and you are responsible for what you direct it to do. This is the most important term in this Schedule.

(a) The agent acts on your instructions. What it writes, sends, publishes, buys, schedules or changes is your act, done through software you are renting, in the same way as if you had typed it yourself.

(b) You are responsible for complying with the law that applies to what you send. That includes marketing and anti-spam law, telemarketing and messaging law, privacy and data protection law, platform rules, and any professional or licensing rules that apply to your business. We do not review, approve or monitor what you instruct your agent to do, and nothing we provide is legal advice about whether you may do it.

(c) You are responsible for the data you give it and the accounts you connect to it. You confirm you are entitled to use the contact data, credentials and content you put into your agent, and to let it act on the accounts you connect.

(d) You must review the agent's work before relying on it. C.12 explains why.

C.12 What the agent produces is generated by an AI model and is not warranted. It can be wrong, out of date, or confidently mistaken. It is not legal, tax, financial, medical or other professional advice. Check anything that matters before you send it, sign it, publish it or act on it. Section 8 already says we promise no result; this says something narrower and separate, which is that we do not promise any particular output is accurate.

C.13 The service depends on third parties we do not control. Your agent runs on hosting, messaging and AI providers, including at least one AI provider and Telegram. Their outages, rate limits, model changes, price changes, policy changes and account decisions are not our breach of this Agreement, and Section 2.3 applies to them. We may change or substitute a provider, and if that materially changes what your agent can do we tell you first under C.18.

C.14 Acceptable use, and when we may suspend. You will not use your agent to send unlawful, deceptive or harassing messages; to send bulk messages to people who have not agreed to hear from you where the law requires that they had; to break a platform's rules in a way that puts our infrastructure or sender reputation at risk; to process someone else's data without the right to; to run a competing service or a service bureau for third parties; to attempt to extract, copy or resell the agent's underlying prompts, skills or configuration; or to consume resources in a way that degrades the service for others.

(a) We may suspend an agent immediately, without the 10 business days in 6.4, where continuing would break the law, damage a third party, or put our infrastructure or other customers at risk. We tell you the same day, in writing, saying what we saw.

(b) For anything else we follow 6.4: written notice and 10 business days to cure.

(c) A suspension under (a) that we later find was mistaken is lifted and the affected time is credited to your next period.

C.15 Your data, and what happens when it ends.

(a) Your agent stores what you give it and what it produces for you. You own that content. Section 7.2 applies to it.

(b) We keep it for 30 days after your access ends, and then delete it permanently. During those 30 days you may ask for a copy at help@leadgenjay.com and we will provide one. After the 30 days it is gone and cannot be recovered, including by us.

(c) The 30 days runs from the end of your final paid period, or from the end of a suspension that becomes permanent.

(d) We keep billing records, the acceptance record and correspondence for as long as the law and the card networks require, whatever (b) says. Those are records about the transaction, not your agent's content.

C.16 What you may not do with the agent itself. Section 6.1 and 6.2 apply, reading "Program materials" as your agent, its skills, its configuration and its underlying instructions. You may use it for your own business, including for your own clients' work. You may not resell access to it, share your pairing with another person or business, or use it to build a competing agent product.

C.17 Refunds on this product. The guarantee in Section 5 and its table are written for the two courses and their module conditions, and do not apply to Hermes Agent. Your remedy is cancellation under C.4, which stops every future charge. Apart from C.14(c), Section 11.2, and any right you have under law, no refund is owed on this product and none is promised. A period already begun is not pro-rated, and usage credit already made available is not refundable under C.7(f).

C.18 Changing these terms for a future renewal. Section 13.2 says a new version does not change a purchase already made. On a subscription that would freeze your terms forever, so this Schedule says how a change works instead:

(a) We may change this Schedule, the monthly price, or the usage rates in C.7, only for billing periods beginning after the change.

(b) We give you at least 30 days' written notice to your email before the first period the change applies to, saying plainly what is changing.

(c) Your remedy is to cancel under C.4 before that period begins, and nothing is charged after it. Continuing past that date is your acceptance of the change.

(d) A change never applies backwards to a period already paid for, and never to usage already charged.

C.19 Limitation of liability. This Section applies to Hermes Agent only.

(a) We are not liable for indirect, incidental, special or consequential loss, or for lost profits, lost revenue, lost business, lost opportunity, lost or corrupted data, or reputational harm, arising out of or relating to this product, whether or not we were told such loss was possible.

(b) Our total liability for all claims relating to Hermes Agent is limited to the amounts you actually paid us for it in the 12 months before the event giving rise to the claim.

(c) What (a) and (b) do not touch. They do not limit liability for our own fraud, willful misconduct or gross negligence; for death or personal injury caused by our negligence; or for anything that cannot be limited or excluded under the law that applies to you. Section 12.6 governs and this Section does not qualify it.

(d) Nothing here restricts your payment-dispute rights. Section 10.3 governs.

C.20 Your indemnity. You will defend and indemnify us against third-party claims, and against regulatory penalties, arising from what you instructed your agent to do or from the data you gave it, where the claim arises from a breach of C.11, C.14 or C.16. This does not apply to a claim arising from our own breach of this Agreement, our fraud, our willful misconduct or our gross negligence, and it does not apply to anything that cannot be indemnified under the law that applies to you. We will tell you promptly about any claim, will not settle it without your consent, and you may take over the defense.

C.21 What survives the end. C.11, C.12, C.15(b) to (d), C.16, C.17, C.19 and C.20 continue to apply after your access ends, together with Sections 7, 10, 12 and 13.

C.22 No outcome guarantee, restated for a service. Section 8 applies in full. We do not promise your agent will generate leads, appointments, replies, revenue or savings, and you are not relying on such a promise.

Schedule D - Inbox Insiders

D.1 This Schedule points somewhere else, deliberately. Inbox Insiders is managed cold email sending infrastructure: we register or configure domains, set their DNS records, create mailboxes, connect them to your sending tool and keep them running for as long as you pay for us to.

It is governed by the Inbox Insiders Terms of Service at inboxinsiders.io/terms, which is a separate and self-contained agreement. Those terms are the whole of what governs an Inbox Insiders order. You accept them at that product's own checkout, not this one.

D.2 Why it is not written out here. Inbox Insiders is a service sold on its own domain to customers who mostly have not bought a course. Restating its terms inside a course agreement would create a second copy of every cancellation window and every price term, and two copies that drift apart is the exact failure this Agreement was rewritten to remove. One text, in one place.

D.3 If you bought both. Buying Inbox Insiders does not change anything in this Agreement about a Program you also bought, and buying a Program does not change anything in the Inbox Insiders Terms. Where the two ever appear to conflict about an Inbox Insiders order, the Inbox Insiders Terms govern for that order, and the numbered Sections above do not apply to it.

D.4 The numbered Sections above assume a course. They define Delivery by whether you opened a lesson, promise access within an hour, and describe a payment plan rather than a subscription. None of that fits managed infrastructure, and none of it applies to an Inbox Insiders order. The Inbox Insiders Terms say what does.